Refund & Cancellation Policy

neetcompanion.com is owned and operated by Ammar Digital Services, a sole proprietorship, under the brand name NEET Companion. In this document, “we”, “us” and “our” refer to Ammar Digital Services, and “you” refers to the person using the site.

Our free tools carry no charge, and therefore no refund arises in respect of them. We will not begin charging for a tool that is currently free without saying so clearly first.

• Minimum top-up ₹149 = 50 credits — about ₹3 per credit. This is an introductory price; the standard price for the same 50 credits is ₹249.
• Prepaid top-ups only. No subscription, no monthly plan, no auto-renewal, and no stored card mandate. You will never be charged automatically.
• No fixed price per choice list. What you spend depends on how much you generate and refine. The cost of each action and your remaining balance are shown before you spend anything.
• Scope: All India Quota (AIQ) counselling only. State-quota counselling is not covered. If you buy credits for state-quota help that we do not in fact provide, that is our error and section 9 applies in your favour.
• Credits are usable only for NEET Companion services. They are not transferable and not redeemable for cash except as a refund under this policy.

You are buying credits, which are delivered to your balance as soon as your payment is confirmed. The service is delivered each time you spend credits to generate or refine a choice list. This distinction matters: unused credits have not yet been used to deliver anything, which is why they can be refunded, and consumed credits have.

After 7 days, unused credits may still be refunded at our discretion, and we will be reasonable about it — particularly if you have not used the service at all.

Credits that you have already spent are not refundable, for the reason in section 4. If you top up ₹149 and spend a quarter of it, a refund within the window returns the unused three quarters.

• Credits already consumed to generate or refine a choice list.
• Dissatisfaction with a prediction. Our predictions are statistical guidance, and we say so everywhere. A prediction you disagree with is not a service failure.
• Not being allotted a seat, or being allotted a different seat than you hoped for. See section 10.
• A change of mind after you have used the service, outside the 7-day window.
• Accounts where we have established abuse of the service or payment fraud.
• Voluntary contributions or donations, which are gifts and are non-refundable.

Credits are tied to a counselling season, and we will not let them quietly disappear. Our commitments:

• A “season” runs from the opening of MCC Round 1 registration to the close of the final stray-vacancy round for that admission year. The exact dates for the current season will be published on the pricing page before you can buy anything.
• Credits never expire mid-season. Whatever you buy stays usable for the whole of the season in which you bought it.
• We will email you 30 days before any balance is due to expire, so you can use it or ask for it back.
• You may request a refund of any unused balance at any time before it expires. We will not keep money for a service you never received.

• Money debited but credits not received. Tell us. These usually reconcile automatically within 3 business days; if they do not, we refund to source in full.
• Duplicate top-up. If you are charged twice for the same top-up, we refund the duplicate on request.
• A charge you do not recognise. Please email us before raising a chargeback — we can usually sort it out the same day.

If the Assistant is unavailable, produces a materially defective result, or consumes your credits without giving you output, we will restore those credits. If the failure spans a counselling round so that restored credits are no longer useful to you, we will refund them in cash instead. You are prepaying during a time-critical window, and the risk of our service failing during it should sit with us, not you.

We are guidance, not an admission service. Not being allotted a seat, being allotted a college you did not want, missing a deadline, or any other counselling outcome is not a ground for refund. Cutoffs move every year, and the choices you submit in official counselling are yours. See section 4 of our Terms & Conditions.

Refunds are always made to the original payment method. Where a parent or guardian paid, the refund returns to them, not to the student.

Nobody under 18 may buy credits in their own name (see section 2 of the Terms). If credits were bought by a minor in breach of that, tell us and we will refund the unused balance on request.

Email hello@neetcompanion.com with:

• the email address used for the purchase;
• the payment reference or transaction ID;
• the date and amount;
• briefly, what you would like us to do.

We acknowledge within 24 hours and decide within 7 days. If we decline, we will tell you why, in writing.

Approved refunds go back to the original payment method, typically within 5–7 business days of approval. The final leg depends on your bank or card issuer and is outside our control. We do not refund in cash, to a different person, or to a third-party account.

Please come to us first — we would rather refund you than dispute it. Raising a chargeback without contacting us may result in your account being suspended while the bank investigates, which helps neither of us.

If we discontinue the Assistant, or close your account without cause, we refund your unused credit balance in full, whether or not you ask.

We may change the credit rate in future — in particular, ₹149 is an introductory price and will rise to ₹249 for the same 50 credits. Any change is prospective only — credits you have already bought keep the value you bought them at, whatever the rate becomes.

If you have a question, a complaint, or a request about your personal data, write to us and we will deal with it. You do not need to use any particular form of words.

We will acknowledge your message within 24 hours and aim to resolve it within 15 days, and in any event within 30 days of receiving it.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, including your right to approach the District or State Consumer Disputes Redressal Commission where you reside or work, through the e-Daakhil portal or otherwise.